Terms and conditions

Unknown Jhb (Pty) Ltd will deliver on the brief as agreed on between Unknown Jhb (Pty) Ltd and the Client, including the specified number of reverts. Any additional work will be billed for separately.

Cost estimations are calculated to match Unknown Jhb (Pty) Ltd's understanding of the project. Unknown Jhb (Pty) Ltd has the right to review the cost estimate if the scope of work required, warrants such a review.

Any changes to the brief or timeline will affect the design of relevant printed or digital components, and application will be charged at a rate dependent on the cost to Unknown Jhb (Pty) Ltd.

Unless otherwise stated, no allowance has been made for overtime.

A 50% deposit is required before any work will commence, including draft work or concept development, unless agreed otherwise between Unknown Jhb (Pty) Ltd and the Client.

By paying the deposit the Client acknowledges these terms and conditions.

All design remains the property of Unknown Jhb (Pty) Ltd until paid in full, and Unknown Jhb (Pty) Ltd reserves the right to retract all work developed from the public domain until all invoices are settled in full.

The balance of monies due (50%) will be paid to Unknown Jhb (Pty) Ltd no later than 14 days after completion of the project, or on terms as agreed upon between Unknown Jhb (Pty) Ltd and the Client.

Unknown Jhb (Pty) Ltd reserves the right to use all work created for this client for portfolio purposes.

Any outstanding monies will have a 9% interest levied against the Client until all monies are paid.

Cost estimates are valid for 14 days, after which they may need to be amended.

Cost estimate figures are an estimate, not a final quotation. It is based on the information provided, and may be inappropriate if additional information is forthcoming, or specifications change. They do not include paper or material costs, printing or manufacture costs, print or broadcast production management, third party artwork, licencing or vendor charges.

Any additional materials, meetings, additions to the project scope, changes/revisions falling outside of the amount quoted, will be estimated separately and billed for per hour or part of hour.

Should a project be cancelled or annulled before completion, Unknown Jhb (Pty) Ltd will be paid the full amount of hours worked, rounding up to the nearest full hour, plus an additional cancellation fee, which will amount to 10% of the full project fee.

All taxation is filed by Unknown Jhb (Pty) Ltd directly.

Unknown Jhb (Pty) Ltd charges per hour for design or a basic project fee as agreed upon between Unknown Jhb (Pty) Ltd and the Client.

Cost estimates do not include handing over of open or editable files to the Client. If the Client requires open or editable artwork or templates, Unknown Jhb (Pty) Ltd will requote based on this requirement.

Cost estimates include limited copywriting to the extent of fulfilling the project scope criteria, although the Client may have to provide copy where appropriate.

Upon sign-off of a copy deck, any alterations to the copy in the post-layout phase will be charged at the hourly rate, or part of the hourly rate.

Items not specifically mentioned as inclusive of digital implementation will not be prepared for digital implementation.

The Client warrants that all information provided to fulfil the objectives of the project, to Unknown Jhb (Pty) Ltd, is accurate. Any costs involved in amendments as a result of wrong information supplied will be for the Client’s account and invoiced appropriately.

The Client is fully responsible for any printing costs, including test proofs, stock, printing, binding, finishing, delivery etc, unless otherwise agreed.

The Client understands that Unknown Jhb (Pty) Ltd may suggest that the Client purchases a specific font licence for template-based work, depending on the specific design solution proposed by Unknown Jhb (Pty) Ltd.

Where Unknown Jhb (Pty) Ltd is in sole control of the design execution, the Client need not purchase a font licence.

Where the Client requires design work to be executed (according to any template(s) or style guide(s) drawn up by Unknown Jhb (Pty) Ltd) by a third party, or by him/herself directly, a font licence will have to be purchased by the Client, or by the third party on behalf of the Client.

Where any design work is rendered on the internet, mobile/tablet apps, or in any electronic format where HTML text is necessitated, the appropriate webfont licence must be purchased by the Client, or by Unknown Jhb (Pty) Ltd on behalf of the Client. Unknown Jhb (Pty) Ltd will indicate the cost of such a font licence purchase to the Client.

Unknown Jhb (Pty) Ltd may not distribute fonts freely to the Client without a suitable licence being purchased from the relevant font foundry, and Unknown Jhb (Pty) Ltd will not distribute the font purchased by the Client.

Stock imagery refers to any third party illustration/s which may be purchased from an image library, or which may be uniquely commissioned and created for the project. Stock imagery must be approved by Client prior to purchase, commission or commencement of any image creation.

Any third party stock images that may be required will be for the Client’s account, and will be added on to the quotation should Unknown Jhb (Pty) Ltd be responsible for the payment thereof.

The Client may purchase the stock imagery on his/her account, or Unknown Jhb (Pty) Ltd may purchase the images for the Client on his/her behalf.

Unknown Jhb (Pty) Ltd verifies that it will not use any stock imagery purchased for the Client’s project on any other project, unless Unknown Jhb (Pty) Ltd purchases the imagery on Unknown Jhb (Pty) Ltd’s own account, for another project.

Collaborators who work with Unknown Jhb (Pty) Ltd will receive legal documentation to review and sign before projects commence.